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Banks…
I visited another of my banks on Saturday morning. The queue was ten deep and stretching out of the door and we were all held up by a customer who was complaining that this bank that was once a building society but is now a bank largely owned by us, (and the us of course includes Members of Parliament) had changed the terms of her agreement and type of account and even the way she was described on her account, without consulting her. Funny that, that banks can change their customer’s accounts without a bye your leave, but if you the individual wants to change anything, or fix up something new you have to take in several types of ID, make an appointment and endure monologues about products you don’t need, because banking is about selling not service. On this particular day I needed several cheques totalling over £1000 but because there was a queue the girl didn’t bother with security questions, so obviously money-laundering rules can be dispensed with when it suits the bank.
The new Metro bank which is being set up to offer old fashioned service cannot come a moment too soon…..
This entry was posted on Wednesday, March 17th, 2010 at 8:34 am and is filed under Politics. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.